Consumer Health Privacy Policy (WA and NV)
ApriaDirect (a portion of Apria Healthcare LLC) (“ApriaDirect,” “we,” “our,” or “us”) respects the privacy of your “consumer health data” as defined by applicable law. This Consumer Health Data Privacy Policy (“Policy”) is designed to assist you in understanding how we collect, use, share, and safeguard your consumer health data. Depending on the state in which you reside, this Policy applies to individuals who access this website (“Site”) and any of our online or offline services and platforms (“Services”). This Policy applies in addition to our Privacy Policy.
1. Categories of Consumer Health Data We Collect
Depending on how you interact with our Site and Services, we will collect the following categories of consumer health data for the following purposes and uses:
- Customer Account: When you create an account with us, you may provide your name, date of birth, insurance type, and preferences for products or services including diabetes solutions, oxygen/COPD therapy, power solutions, sleep comfort, CPAP therapy, mobility solutions, and home safety and comfort.
- Purchase History: When you make a purchase or join Apria Rewards Direct, we will maintain a record of your purchases.
In addition, several of the categories of personal data we collect may be considered consumer health data depending on the context and extent of information you provide to us. To view the full list of categories of personal data we may collect, please see the “Personal Data We Collect” section of our Privacy Policy.
Depending on the state in which you reside, we may use cookies and other tracking technologies; however, we do not use them to identify your past, present, or future health status. For more information, please see our Privacy Policy. We do not use non-strictly necessary cookies for Washington residents.
If we deidentify your consumer health data, we will only process it in a deidentified fashion and will not attempt to reidentify it.
In addition to the purposes stated above, we may process consumer health data for purposes allowed under applicable law, such as to prevent, detect, protect against, or respond to security incidents, identity theft, fraud, harassment, malicious or deceptive activities, or any activity that is illegal under applicable law; preserve the integrity or security of our systems; or investigate, report, or prosecute those responsible for any such action that is illegal under applicable law.
2. Categories of Sources from Which We Collect Consumer Health Data
We receive consumer health data directly from you. In some cases, we may receive personal data about you from other sources. This includes advertising networks, data analytics provider, internet service providers and government entities.
3. Sharing of Consumer Health Data
We may share all of the categories of consumer health data listed above with the following categories of third parties:
- Service Providers
- Operating Systems and Platforms
- Data Analytics Providers
- Advertising Networks
4. Your Privacy Rights
Under applicable law, you may have certain privacy rights regarding your consumer health data, including the right to:
- Confirm whether we are collecting, sharing, or selling your consumer health data;
- Access your consumer health data, including a list of all third parties and affiliates with whom we shared or sold your consumer health data and an active email address or other online mechanism that you may use to contact any third parties;
- Withdraw your consent from our collection and sharing of your consumer health data; and
- Delete your consumer health data.
To exercise your rights, please submit a request by emailing us at support@apria.com or by calling us at (888) 492-7742. If legally required, we will comply with your request upon verification of your identity. To do so, we will ask you to verify data points based on information we have in our records. If we refuse to take action regarding your request, you may appeal our decision by emailing us at support@apria.com or by calling us at (888) 492-7742.
Effective as of March 29, 2024
